سياسة الشحن

Shipping Policy

Last Updated: 15 August 2026

Nour Premium ("Nour Premium", "we", "us", or "our") is a UAE-based luxury modest-fashion business operating from Dubai, United Arab Emirates.

Our Services are primarily directed toward customers in the United Arab Emirates and the Gulf and Arab markets. We may also accept and fulfill orders from other countries where international delivery is available at checkout.

This Shipping Policy explains how we process, dispatch and deliver orders placed through the Nour Premium online store.

This Shipping Policy should be read together with our Terms of Service, Privacy Policy and Returns & Refund Policy. Nothing in this Shipping Policy limits any mandatory consumer rights that apply to you under applicable law.

1. Shipping Destinations

Our primary shipping destination is the United Arab Emirates.

Depending on availability, we may also offer delivery to selected countries in the Gulf Cooperation Council (GCC), the wider Middle East and other international destinations.

Available destinations are determined by the shipping options displayed at checkout.

If a particular destination is not available at checkout, we may be unable to fulfill an order to that destination.

We reserve the right to restrict delivery to certain locations where delivery is unavailable, prohibited, commercially impractical, or otherwise restricted by applicable law or by our shipping providers.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors including:

  • Delivery destination;

  • Shipping method;

  • Order size or weight, where applicable; and

  • The shipping service selected.

Any shipping charges applicable to your order will be shown before you complete your purchase.

Unless expressly stated otherwise, the product price does not include shipping charges.

Where applicable, any customs duties, import taxes, clearance charges or other charges imposed by the destination country are separate from our shipping charges and may be payable by the customer.

3. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to prepare orders for dispatch within 1–3 business days, unless a different processing period is stated on the product page or communicated to you.

Orders placed on weekends or public holidays may begin processing on the next business day.

During product launches, promotional periods, holidays, seasonal periods or periods of unusually high demand, processing may take longer. Where a significant delay is expected, we will make reasonable efforts to inform you.

4. Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

For UAE deliveries, the estimated delivery period will generally be displayed at checkout or communicated with your order confirmation.

For international deliveries, delivery times may vary considerably depending on the destination, customs procedures, carrier operations and other circumstances outside our reasonable control.

Any delivery period displayed on our website or provided to you is an estimated delivery period, unless we expressly agree to a specific guaranteed delivery date.

We are not responsible for delays caused by circumstances outside our reasonable control, including customs procedures, carrier disruptions, weather events, governmental restrictions, public holidays, strikes, natural disasters or other force majeure events.

However, such circumstances do not remove any mandatory rights you may have under applicable consumer law.

5. Delivery Address

You are responsible for providing an accurate and complete delivery address and contact information.

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address and the shipment cannot be delivered as a result, additional delivery charges may apply where the carrier charges us for re-delivery or address correction.

We will make reasonable efforts to assist you in resolving delivery-address issues.

6. Failed Delivery and Uncollected Packages

If a delivery attempt is unsuccessful because:

  • Nobody is available to receive the package;

  • The delivery address is incorrect or incomplete;

  • The customer refuses delivery;

  • The customer fails to respond to reasonable delivery requests; or

  • The package is not collected from a designated collection point,

the carrier may return the package to us.

Where a package is returned because of circumstances attributable to the customer, we may contact you to arrange re-delivery.

Any additional shipping or re-delivery charges may be payable by the customer where permitted by applicable law.

This provision does not affect any mandatory consumer rights concerning cancellation, withdrawal, defective goods, non-delivery or other matters protected by applicable law.

7. Customs, Duties and Import Taxes

For orders delivered outside the United Arab Emirates, the destination country may impose customs duties, import VAT, taxes, brokerage fees, clearance charges or other governmental charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or our shipping charge.

The customer is responsible for any such charges imposed by the destination country, except where applicable law requires Nour Premium to bear them or where we expressly state otherwise.

Customs procedures may also delay delivery.

Nour Premium does not control the customs authorities of the destination country and cannot guarantee the time required for customs clearance.

Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.

8. International Orders

Although Nour Premium is primarily focused on the UAE and GCC/Arab markets, we may accept international orders where shipping is available.

By placing an international order, you acknowledge that:

  • Delivery may take longer than UAE deliveries;

  • Customs clearance may be required;

  • Additional duties or taxes may apply;

  • The destination country may impose import restrictions;

  • Delivery may be affected by local carrier or governmental procedures.

Where an international order is accepted, nothing in this section is intended to exclude or restrict mandatory consumer rights applicable to the transaction.

9. Delivery Delays

We work with third-party shipping and delivery providers and cannot guarantee that a carrier will always deliver within its estimated timeframe.

If your order is delayed, please contact us at:

Email: contact@nour-premium.com
Phone: +971 58 554 8658

We will make reasonable efforts to investigate the shipment with the relevant carrier and assist you.

If applicable law provides you with a right to cancel an order because goods have not been delivered within the applicable period or within an agreed delivery period, that right remains unaffected.

For customers protected by applicable EU consumer law, where no other delivery period has been agreed, EU rules generally provide for delivery within 30 days. If delivery does not occur within the applicable period, the consumer may have rights to require delivery within an additional appropriate period and, in certain circumstances, terminate the contract and obtain reimbursement. (European Union)

10. Lost or Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible and, where possible, provide photographs of:

  • The external packaging;

  • Any visible damage;

  • The shipping label; and

  • The damaged product.

We will investigate the matter with the relevant carrier.

If an order is lost during delivery, please contact us so that we can investigate the shipment and determine the appropriate solution.

Nothing in this section limits any mandatory rights you may have where goods are lost, damaged or not delivered in accordance with applicable law.

11. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your package, please contact us at:

contact@nour-premium.com

Please provide your order number and, where possible, photographs of the package and its contents.

We will investigate the issue and, where the error is attributable to Nour Premium, arrange an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

12. Delivery and Transfer of Risk

For UAE orders, responsibility for the goods during delivery will be determined in accordance with the applicable contract and UAE law.

For customers located in jurisdictions where mandatory consumer-protection rules apply, including applicable EU consumer law, mandatory rules concerning delivery and the transfer of risk will apply notwithstanding anything else in this Policy.

In particular, where applicable EU consumer law governs the transaction, the consumer is generally protected against loss or damage occurring before the goods come into the consumer's physical possession, subject to the applicable legal rules and exceptions. (European Commission)

13. Returns and Exchanges

Shipping and returns are governed by our separate Returns & Refund Policy.

If you change your mind about a purchase, the return conditions and applicable deadlines will depend on the destination and the law applicable to your purchase.

For customers protected by EU consumer law, online purchases generally carry a 14-day right of withdrawal beginning when the consumer acquires physical possession of the goods, subject to statutory exceptions. (European Union)

The existence of this right does not prevent customers from having additional rights where products are defective, damaged, incorrect or otherwise fail to conform to the contract.

Nothing in this Shipping Policy limits those rights.

14. Shipping Costs for Returns

Where a customer exercises a statutory right of withdrawal, the allocation of return shipping costs will be determined by the applicable law and our Returns & Refund Policy.

For EU customers exercising the statutory 14-day withdrawal right, the consumer generally bears the direct cost of returning the goods where the consumer was informed of this obligation before entering into the contract. Where goods are defective or otherwise not in conformity with the contract, different rules may apply and the consumer may be entitled to return the goods without bearing the relevant costs. (European Union)

15. Force Majeure

We will not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Severe weather;

  • War or armed conflict;

  • Government restrictions;

  • Customs restrictions or delays;

  • Strikes or significant labor disruptions;

  • Carrier disruptions;

  • Public-health emergencies;

  • Infrastructure or telecommunications failures; or

  • Other events that could not reasonably have been prevented or avoided.

Where such circumstances occur, we will make reasonable efforts to communicate material delays and, where appropriate, provide available options.

Nothing in this section excludes or limits any liability or consumer right that cannot legally be excluded or limited.

16. Customer Support

For questions concerning shipping, delivery or an existing order, please contact:

Nour Premium
Cluster R, Jumeirah Lakes Towers (JLT)
Dubai, United Arab Emirates

Email: contact@nour-premium.com
Phone: +971 58 554 8658

When contacting us regarding an order, please provide your order number so that we can assist you efficiently.

17. Applicable Law and Mandatory Consumer Rights

This Shipping Policy is intended to operate consistently with the laws applicable to Nour Premium and to the relevant transaction.

Nour Premium operates from the United Arab Emirates and primarily serves customers in the UAE and GCC/Arab markets.

Where mandatory consumer-protection or other applicable laws provide customers with rights that cannot lawfully be excluded or restricted by contract, those rights will continue to apply.

Nothing in this Shipping Policy is intended to deprive a consumer of mandatory rights applicable to their purchase.

18. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, service providers, business operations or applicable legal requirements.

The updated version will be posted on our website with a revised "Last Updated" date.

Last Updated: 15 August 2026